Customer Support Specialist

Customer Support Specialist

We are looking for a customer service professional to help our current and future customers – companies like Supercell, Aktia, Terveystalo, Atria and Futurice – take the most out of our online contract management solution. We’re happy to say our users really like using our product – are you the one to nurture and grow that relationship?

In this position, you’ll take ownership of the onboarding process for Zefort’s customers in Finland and internationally. This means hands-on training sessions with administrators and regular users, reacting to support requests and developing our online support resources. We already have solid processes for all these – you can make them even better.

You’ll also advocate and amplify our users’ voice throughout Zefort’s organization. Since user experience and customer success are at the core of our work, your insights and feedback will be critical fuel for our development and business teams.

You can be either an experienced professional or a recently graduated future talent.

What we’re looking for:

Customer-driven can-do attitude and true passion for your work.
Interest to learn more about customer support work for B2B software-as-a-service solutions.
Excellent communication skills in English and Finnish; other Nordic and European languages are a plus.
Skills in tutorial video production and editing are a definite plus.
Mindset for understanding the ins and outs of a software product and willingness to continuously learn more.

What we offer:

Front row seat in an international growth company - and a 10th floor view from Piispantorni, the hottest office building in Turku.
Opportunity to evolve and shape your role in our growing organization.
An experienced, highly professional and caring team to support you.
Competitive salary.
A three-month summer holiday every three years.
Jussi Karttila

How to apply?

This full-time position is based in Turku, Finland. While we fully support remote work, the possibility of on-site work at our office ensures an easy start for your work. 

Apply as soon as possible – by 1 December 2022 at the latest by sending your application and CV to jussi.karttila@zefort.com. If you have any questions feel free to reach out to Jussi by phone +358400199528.

Future talent - Send open application!

Do you want to change the world by developing world-class AI products?

Team Zefort is always looking for talented professionals. Get in touch and tell us how you would change the world together with us. If we are a great match, we will onboard you to Team Zefort without delay.