Hey, Customer Success Engineer! Here’s why you should consider joining our Support Team:
Three months of paid vacation every three years.
The contract management landscape is growing rapidly, and this is your chance to hop into working in a growing category.
Our customers love our product, which is a good foundation for growing our business.
We have a senior team of experts in their fields - We promise this will be a learning journey for you.
Diverse skill development: This role combines customer support and project management, so you’ll strengthen communication, problem-solving, and organizational skills simultaneously. It’s ideal for someone who enjoys working with people and managing multiple responsibilities.
Strategic impact: By working closely with customers and managing projects, you have the unique chance to shape customer experiences and satisfaction, directly impacting the company’s success and customer loyalty.
Career growth: The role’s hybrid nature offers pathways to careers in customer success management, project management, and even operations or product development. It’s an excellent stepping stone for those wanting to explore multiple avenues.
Collaborative environment: This position allows you to work closely with cross-functional teams, including product, marketing, and sales. You'll gain an understanding of the business as a whole, making the work dynamic and educational.
Problem-solving and innovation: As the go-to person for customer queries and project execution, you'll constantly troubleshoot and think of innovative solutions to improve processes, which keeps the work engaging and impactful.
Customer advocacy: You’ll act as the customer’s voice within the company, which can be highly rewarding if you’re passionate about ensuring customers’ needs are heard and met.
What you would be doing:
Coordinate and manage customer onboarding
Plan, coordinate, and implement projects that help customers start using Zefort or seamlessly integrate it with their existing IT systems
Plan and coordinate contract data migration projects where customers migrate legacy contract data to Zefort
Coordinate customer support tickets from external customers
What we expect from you:
Experience in working with external customers and excellent communication skills to effectively understand and address client needs
Fluency in English (other languages are a plus)
Ability to coordinate projects independently
Analytical skills
Excellent collaboration skills, with the ability to work closely with developers and other stakeholders
Motivation to learn modern API technologies and integrate these skills into their role to drive more efficient solutions.
What the recruitment process looks like:
Step 1: Send your CV or LinkedIn profile to juhani.heikkila@zefort.com with a few thoughts on why you got interested in this role.
Step 2: First round of interviews with our CFO, Juhani Heikkilä
Step 3: Meeting the team
Step 4: Job offer & welcome to Zefort
Juhani Heikkilä, CFO & Co-Founder at Zefort
Feel free to contact us via email or phone if you have any additional questions about the position: +358405808698, juhani.heikkila@zefort.com.
